As mentioned, MSP stands for managed service provider—a third-party company that remotely delivers IT services like monitoring, support, and patching. They keep networks humming, data secure, and end-users safe from cybercriminals.
For a real-world example of an MSP, let’s say you’re a small business that doesn’t have time (or budget) to staff an entire IT department. So, you hire an MSP to handle everything from network performance to threat detection. That third-party IT powerhouse responds to issues, secures endpoints, backs up data, and keeps compliance tight.
And how do they do this? With badass IT pros who wield killer tech.
MSP tools are the numerous software and platforms these providers need to keep it 100 for their clients. Just like the Caped Crusader needs his Batarang, grapple gun, and smoke capsules to fight crime, MSPs need everything from RMM platforms and BDR systems to EDR software and IAM tools—holy acronyms, Batman.
To break down the right tools MSPs need to automate tasks, monitor systems, respond to threats, and most importantly, deliver value to clients, here’s a rapid-fire checklist:
Remote monitoring and management (RMM) platforms
Professional services automation (PSA) tools
Backup and disaster recovery (BDR) systems
Endpoint detection and response (EDR) software
Security Information and event management (SIEM) solutions
Patch management software
Vulnerability scanners
Identity and access management (IAM) tools
Seems like a lot, huh? Well, yeah, keeping a client’s digital world from falling apart takes a lot. But every tool plays a key role.
Big shocker, the cybersecurity company wants to zoom in on the tools MSPs use for monitoring and security… nerd alert.
But in all seriousness, the right MSP knows how relentless cybercriminals are and prioritizes a client’s cybersecurity posture. To support this, they leverage specific tools for monitoring and securing digital infrastructures and networks.
Think of monitoring tools as the eyes and ears of a managed service provider. These MSP monitoring tools give providers real-time visibility into how systems are performing—uptime, bandwidth usage, and potential issues—you name it. Without them, MSPs would be flying blind.
Here are some features to look for if you’re an MSP on the market for monitoring tools:
Device and network health monitoring
Automated alerts and thresholds
Reporting and analytics
Remote control capabilities
While leveraging an MSP is a top use case for small companies, MSPs partner with companies of all sizes, including large enterprises. To build out your first line of defense against malware, ransomware, phishing, and rogue insiders, consider these tools:
Endpoint detection and response (EDR) continuously monitors endpoints, detects suspicious activities, and enables swift responses to neutralize threats before they escalate.
SIEM platforms aggregate logs, flag anomalies, and help you spot trouble before it escalates.
Multi-factor authentication (MFA) tools are a more secure means of protecting access to networks and systems.
DNS filtering and email security platforms stop threats at the gate before they ever hit a user’s inbox or browser.
Huntress is meant to be the Robin to your Batman because when it comes to cybersecurity, you need tools and people who have your back. Huntress delivers precisely that with MSP-ready tools that are purpose-built for the way you work. From 24/7 SOC coverage to no-BS reporting, we help MSPs protect, detect, and respond to the nastiest threats out there.
Don’t go it alone. Let Huntress help you build a better, safer stack.
