When it comes to cybersecurity, speed can make the difference between blocking an attacker at the front door and finding out they’ve helped themselves to the crown jewels. This is why we're so proud of our Mean-Time-to-Respond (MTTR) of just 8 minutes.
Yes, you read that right.
We measure MTTR as the average time it takes for our Security Operations Center (SOC) to investigate a threat—from receiving an alert to sending an incident report (or closing the alert).
Let’s look at the key advantages that enable our SOC to respond with exceptional speed and accuracy, why MTTR matters, and how we strike a balance between efficiency and precision to deliver real protection for your business—not just engineered metrics.
You've heard the cliche, "When you're under attack, every second matters"? (I'm guilty of using that one more often than I care to admit). Well, it’s a cliche for a reason. When an active attack is happening, you only have a few minutes to understand what’s happening and less than an hour to do something about it.
A faster MTTR means attackers have less time to move laterally, escalate privileges, gain persistence, and complete their attack. We've all got the need for speed, but speed alone isn’t a recipe for wrecking hackers. Closing tickets quickly just to hit performance goals isn’t our style.
Our eight-minute MTTR doesn’t come from cutting corners or “auto-closing” minor alerts. We investigate alerts thoroughly and ensure we’re delivering real security outcomes. That means understanding the scope and impact of a threat, how attackers got in, and what’s needed to keep them from coming back.
Here are some key details about our MTTR:
Achieving and maintaining an eight-minute MTTR isn’t easy. It all comes down to how we’ve built Huntress to be fast, precise, and relentless.
We don’t just slap a managed detection and response (MDR) service on top of a hard-to-navigate platform. Our tools are designed for our SOC from the ground up—and that’s why we move faster and get better results. This means:
Competitors often try to retrofit their tech or outsource chunks of their operations. Spoiler alert: outsourced security services are slow.
Another game changer is that we own and build our entire tech stack. No third-party hand-me-downs. This allows us to:
When a SOC and product engineering are designed to work hand in hand, you get real results.
The buzzword of the year is “AI.” While it has its place in cybersecurity, bots alone can’t outthink human hackers. Our SOC is led by over 100 of the most intelligent defenders in the industry—peer-reviewed, battle-tested, and backed by years of experience. All of our analysts work on hundreds of incidents a week, so they have the expertise to quickly identify what’s happening and the know-how to dig deeper to discover a threat's true nature.
It’s also worth noting that our follow-the-sun approach means you’re always working with someone who’s rested and ready to help.
Here’s why other vendors struggle to match our MTTR:
Our approach is different. Huntress provides seamless integration between our products, our SOC, and our experts. This allows us to get to the heart of the problem in record time.
With Huntress, you’re not settling for average—you’re choosing industry-leading speed and best-in-class expertise. Whether you’re safeguarding data or defending against ransomware, we’ve got your back.
Find out how Huntress can protect your business with unparalleled speed, enterprise-grade technology, and world-class experts.
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