TeamLogic IT North Bay of San Francisco

The first clue wasn’t dramatic. There wasn’t a ransom note. No alarms. Just something on a server that didn’t belong there.

But when TeamLogic IT North Bay of San Francisco (TeamLogic IT North Bay) deployed Huntress, they caught it right away. 

“It was malware. Nobody really knows how long it had been there,” recalls Todd Tolly, President of TeamLogic IT North Bay. “It wasn’t mild stuff either. It was pretty bad.”

And that’s the point. The threat wasn’t meant to be loud. It was quiet, which is exactly what “basic” security often misses until it’s too late. For Tolly, that moment made it clear the old baseline wasn’t a baseline anymore.

Challenge | Complying with new standards without burning out the team

TeamLogic IT North Bay has operated since 2010 and serves 110 clients across industries like non-profits, construction, and wineries in Northern California. Under Tolly’s leadership, the franchise has grown into one of the largest in the TeamLogic IT network.

Over the past few years, as cyber threats evolved, so too did insurance expectations. Basic antivirus stopped being adequate. “The insurance standards had shifted away from just having a simple AV,” says Tolly. “It soon became, ‘Hey, you need EDR.’”

TeamLogic IT North Bay faced the same squeeze as many managed service providers (MSPs). Security requirements might’ve been changing quickly, but building an in-house 24/7 security operations center (SOC) wasn’t realistic.

As a resilient leader, Tolly first looked at handling advanced endpoint protection internally, but the limits became clear quickly. He describes TeamLogic IT North Bay’s early experience in maintaining around-the-clock support for an endpoint detection and response (EDR) solution as “complicated” and “difficult.”

On top of these challenges, TeamLogic IT North Bay needed to make a move many providers hesitate to make: ask every client to pay more for security that wasn’t optional anymore.

It became clear to Tolly that his team needed smart ways to:

• Meet modern insurance requirements

• Deliver real 24/7 coverage without building an internal SOC from scratch

• Roll out changes in a way clients would accept and trust

Solution | Enterprise-grade security built for MSP reality

After a demo in 2023, Huntress stood out immediately. In fact, some of TeamLogic IT North Bay’s techs had used it before and “spoke very highly of them.”

Upon partnering with Huntress, TeamLogic IT North Bay made a decision that reshaped everything: Huntress would become mandatory for all clients.

Tolly communicated the change plainly, calling it a “strategic decision” that was “not an option.” He bluntly told clients, “This is for your security.” He gave his clients 90 days’ notice and deployed Huntress broadly, completing the rollout in about three months.

Better yet, Tolly reported zero client loss and no complaints after the migration to Huntress.

For TeamLogic IT North Bay, the goal wasn’t “more tools.” It was stronger coverage with less operational drag. With the Huntress Security Platform in place, TeamLogic IT North Bay gained:

• Managed Endpoint Detection and Response (EDR) to spot and contain threats on endpoints

• Managed Identity Threat Detection and Response (ITDR) to find suspicious identity activity (e.g., unexpected geographies, impersonation attempts)

• Managed Security Awareness Training (SAT) with engaging, relevant lessons proven to stick with learners

• 24/7 human-led SOC monitoring by a team of elite threat analysts backed by AI, supporting TeamLogic IT North Bay at every hour of every day

Tolly says the difference is clarity. “We get a very prescriptive email on what needs to be done,” he explains. And because the Huntress SOC guidance “removes all doubt” and “eliminates all the back and forth,” TeamLogic IT North Bay can make quick decisions and act decisively for their clients.

That clarity also expanded the scope of what TeamLogic IT North Bay could handle. “It gives the first-level tech in our organization new abilities,” says Tolly. “Everyone on my team is capable of following Huntress’ direction.”

Turning point | The quiet incident that proved the point

Soon after deploying Huntress, TeamLogic IT North Bay found malware on a client server, something their prior AV hadn’t caught. In short, they provided value from day one. 

With Huntress behind them, TeamLogic IT North Bay isolated and locked down the system, then moved the client to the cloud to reduce risk. And when the client needed formal investigation for insurance and remediation, Huntress provided “a nice short list of partners” to help.

Throughout the incident, TeamLogic IT North Bay stayed in control of the response. As always, Huntress supported behind the scenes. Tolly recalls the client rejoicing over how smoothly the incident was handled, stating they were “super grateful that we helped them catch it before anything bad happened.”

Results | 24/7 confidence without adding 24/7 headcount

Since adopting the Huntress Security Platform, TeamLogic IT North Bay has seen notable benefits, including:

• A real 24/7 promise
  With the Huntress SOC behind him at all hours of the day, Tolly can now tell clients something he couldn’t before: “We got you 24/7. We’re going to be there, monitoring everything.”

• Less operational strain and more capability across the team
  Instead of bringing on specialized security hires to interpret data and drive next steps, Huntress gives them clear direction that even first-level techs at TeamLogic IT North Bay can execute.

• Fewer tools and simpler management
  By consolidating around the Huntress Security Platform, TeamLogic IT North Bay removed disparate solutions and reduced tool sprawl. And because Huntress seamlessly integrates with Microsoft Defender, TeamLogic IT North Bay eliminated a pricey AV from their stack. They also dropped a separate training product once they got their hands on Huntress Managed SAT.

• Reduced human risk

Managed SAT makes it easier to launch training to new users without manual enrollment or follow-ups, while bringing short, relevant lessons that have increased engagement and reinforced safer habits.

• Peace of mind that’s priceless
  Tolly doesn’t sugarcoat the biggest benefit: “I sleep better at night knowing that there’s 24/7 coverage.” He calls the return “infinite,” because having a partner that can cover that kind of work is “invaluable.”

Despite facing new insurance demands, TeamLogic IT North Bay didn’t adopt Huntress just to check a box. They partnered with Huntress to raise the security standard for every client, without turning their own operation into a round-the-clock cybersecurity shop.

Tolly uses a fun metaphor: customers aren’t buying the recipe, they’re buying the finished cake. But the quality of that final product still depends on the ingredients. That’s why he relies on “primo chocolate” like Huntress.

To clients, TeamLogic IT North Bay is the hero, setting new standards and leading under pressure. Huntress is the trusty sidekick, bringing 24/7 SOC coverage, clarity, and step-by-step direction that helps TeamLogic IT North Bay move fast when it matters most.