As a managed service provider (MSP) for small yet dynamic businesses, Think Technology Australia has earned a sterling reputation for elevating the tech maturity of smaller organizations across the continent. Their consultancy-first model positions them as an “embedded CTO,” working directly with clients to guide them through everything from infrastructure overhauls to security modernization. This is all backed by a full suite of managed support, cybersecurity, and advisory services.
Since 2023, Think Technology Australia has partnered with Huntress to strengthen their security stack. This collaboration brings together Managed Endpoint Detection and Response (EDR), Managed Identity Threat Detection and Response (ITDR), and Managed Security Awareness Training (SAT) under one umbrella.
Think Technology Australia has never been a company that just "supplies tools." Instead, they work shoulder-to-shoulder with clients, tackling problems as they arise. Mungo Bright, COO of Think Technology Australia, explains that Huntress perfectly complements this hands-on model by offloading the heavy lifting, which enables his team to deliver exceptional value.
But delivering that “exceptional value” wasn’t always simple, especially as the MSP scaled quickly.
Challenge | Growing pains amid disjointed security
By 2023, Think Technology Australia was managing roughly 1,000 endpoints across 40 clients. And throughout that rapid growth, they also found rising threats. In this unfortunate tradeoff, the MSP faced mounting challenges:
- Fragmented security tools: A mix of solutions created overhead and inefficient workflows. Managing and correlating alerts across tools was time-consuming and noisy.
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Complexity of Microsoft Defender management: Bright describes Microsoft Defender as “the best security suite,” but monitoring and managing it across clients requires extensive ongoing management. Even with advanced Microsoft Defender for Endpoint P2 features available, the complexity made it “kind of pointless” to use without operational support.
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Client resistance to security upgrades: Without visibility into real threats, some clients hesitated to adopt stronger protections. This made conversations around cybersecurity more reactive instead of proactive.
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Weak phishing defenses: Simulated phishing tests consistently revealed user vulnerabilities. End users required ongoing, accessible training, rather than just a link to a single module.
Think Technology Australia soon recognized only one clear path forward: consolidate their tools, strengthen their response capabilities, and implement a unified, managed security platform that could evolve with their clients.
Solution | A unified security platform that reinforces itself
When Think Technology Australia partnered with Huntress, they gained more than a set of tools—they gained an ecosystem. One of the biggest lifts came from how Huntress Managed EDR, Managed ITDR, and Managed SAT work together. Bright succinctly describes the decision, saying, “Each Huntress product reinforces the need for the others, creating continuous improvement in user behavior and security posture.”
Rather than juggling disconnected tools, the MSP adopted a fully managed platform that brought about notable transformations, including:
Streamlined operations and simplified workflows
Huntress helped Think Technology Australia reclaim time and reduce operational drag with:
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Centralized reporting, which made it easier for clients to understand identity, endpoint, and user-risk data
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API integrations that automate billing and license management
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Security Operations Center (SOC)-based alerting and response that eliminates the need for internal analysts babysitting alerts
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Fewer tickets from Microsoft Defender, meaning technicians can focus on projects and client relationships instead of triage
“What used to take another full-time person is now handled efficiently by Huntress,” Bright says. “That’s a game-changer.”
Deep integration with Microsoft 365 and Microsoft Defender
Huntress plugs directly into Think Technology Australia’s Microsoft ecosystem, including:
- Microsoft 365 tenants for identity telemetry and account behavior insights
- Microsoft Defender for Endpoints to reduce false positives and consolidate endpoint telemetry
- Automated identity lockouts via Managed ITDR to contain threats faster
- Clearer reporting that removes confusion from Microsoft portals
For a team managing dozens of tenants, this integration shaved hours off alert reviews and drastically reduced noise.
Managed ITDR: A “unicorn product” that changed the game
Think Technology Australia rolled out Managed ITDR to 98% of their client base through an opt-out campaign. It instantly strengthened identity security across environments by:
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Catching password resets, MFA tampering, and suspicious logins
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Automatically locking compromised accounts
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Providing actionable visibility into account misuse
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Giving Think Technology Australia time to perform deeper remediation
Bright says Managed ITDR is “a unicorn product because it’s easy to deploy, affordable, and incredibly effective.” Clients also found it a great value, making adoption painless.
SAT that supports compliance
For many clients moving toward ISO 27001 certification, Managed SAT filled a critical requirement by giving them:
Bright emphasizes that “an admin that’s just walked through the door” can easily deploy Managed SAT lessons, allowing Think Technology Australia to simplify onboarding and standardize training across diverse clients.
Incident prevention and real-time remediation
Think Technology Australia relies heavily on the Huntress SOC. The SOC—a 24/7 AI-supported team of elite threat analysts—swiftly investigates alerts, isolates machines, locks compromised accounts, and guides Think Technology Australia’s team through remediation.
Bright recalls a phishing attack that targeted the CEO of a VoIP provider. The Huntress SOC resolved the incident so quickly that it never escalated. This likely averted a catastrophe, because, as Bright explains, the hackers “would’ve had way more access to the CEO’s internal systems” had Huntress not stepped in.
“With Huntress, the biggest conversation shift is that I don’t have to start conversations with clients by telling them they’ve been hacked,” says Bright. “I can start by telling them it’s already been resolved.”
Results | A stronger, more confident security operation
The partnership between Think Technology Australia and Huntress did far more than just stop compromises. It unlocked the ability to scale securely without overwhelming the MSP’s team. Notable achievements include:
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SOC coverage without the overhead: The Huntress SOC, backed by expert threat analysts and augmented by AI, replaced what would’ve been an entire additional headcount dedicated to Defender monitoring alone.
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Reduced cybersecurity risk across the board: The integrated nature of Managed EDR, Managed ITDR, and Managed SAT cut down on endpoint breaches, prevented identity compromises, and reduced human risk across clients.
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Improved operational efficiency: Bright explains there have been fewer alerts, fewer tickets, and fewer “eyes-on-glass” hours. This all means Think Technology Australia’s team can spend more time on enhancing client relationships and pursuing strategic projects.
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Stronger, more engaged clients: Clients who once resisted security upgrades now see the value clearly, especially when issues are resolved before they ever become visible.
Huntress's Australia-based team also provides hands-on support, responsive account management, in-person workshops, and tabletop exercises. They’re even eager to co-present and pitch alongside Think Technology Australia to their clients.
For Think Technology Australia, the value of the partnership is obvious. Bright sums it up: “Our relationship with Huntress is great.”
With Huntress behind them, Think Technology Australia has the clarity, confidence, and support needed to deliver exceptional value to every client they serve.
