Precision IT

Challenge | Too many tools, not enough clarity

Precision IT tried solutions from various vendors, but most either didn’t have the functionality they wanted or bombarded their team with too many alerts. Plus, juggling multiple tools became inefficient, making it harder to scale or align clients with Australia’s Essential Eight security framework. What they really needed was a straightforward, streamlined solution that could act fast when real threats appeared.

“We didn’t want just another flashy tool. We needed a trusted partner with the expertise to back us up and the visibility to cover every layer of our client environments,” says Mark Holden, Technical Operations Lead at Precision IT.

Huntress just makes sense for how we operate. It fills in the gaps and fits in naturally with how we protect and support our clients.

The Huntress solution | A true partner, not just another vendor

When Precision IT teamed up with Huntress, they got more than just managed detection and response. They found an ally. With a 24/7 human-led Security Operations Center (SOC), actionable alerts, and coverage that spans endpoints, identities, and user behavior, Huntress brings top-tier protection for Precision IT and their clients.

What really makes Huntress stand out for Precision IT is the people-powered approach. Huntress solutions are built for and managed by their own SOC. This unique combination of cybersecurity experts working with their own proprietary tech takes away the common inefficiencies and delays in detecting and responding to threats, giving Precision IT’s clients continuous, reliable protection whenever they need it.

Huntress now plays a key role in Precision IT’s security strategy. It’s fully built into Zephyr—Precision IT’s flagship service—to help clients meet baseline security standards and reduce risks from day one.

Managed Endpoint Detection and Response (EDR) 

Huntress Managed EDR gives Precision IT the perfect mix of visibility and efficiency. It gives their team a clear view of all client endpoints, boosting the value and impact of their services.

With Managed EDR, they enjoy an impressive false positive rate of under 1%. This means they can tackle threats fast and effectively, without getting sidetracked by unnecessary noise.

Precision IT relies on clear, actionable alerts that get straight to the point, giving them the context and direction they need to make quick decisions. 

Huntress elevates the security of our managed firewall solution by adding endpoint-level detection and response, and it gives us full coverage outside traditional network boundaries

Huntress helped us catch something that was hiding in plain sight for years. The Huntress SOC jumped in right away, removed the risk, and gave the client real peace of mind

Managed Identity Threat Detection and Response (ITDR)

Managed ITDR has become essential in keeping Precision IT’s clients’ cloud environments secure. It spots suspicious sign-ins, unauthorized access, and subtle signs of compromise that might otherwise slip through the cracks.

When Precision IT implemented Managed ITDR for a newly onboarded client, the impact was almost instantaneous. Within minutes, the tool uncovered legacy email forwarding rules—remnants of a previous breach—that had gone unnoticed. The client was unaware that these vulnerabilities still existed.

That incident turned out to be a turning point for Precision IT. It built trust with the client early on and highlighted the value of Huntress protection right from the start. 

Managed Security Awareness Training (SAT)

Precision IT knows that even the best technical defenses can fall apart because of simple human mistakes. That’s why they rolled out Managed SAT, Huntress’ program that goes beyond just checking the compliance box and helps build real, lasting security habits for their clients.

With personalized content, expert-led lessons, and flexible learning tools, the results were clear right away. Employees became more alert, engaged, and ready to handle everyday security threats, strengthening their organisations.

Managed SAT also supports Precision IT’s Essential Eight alignment by minimizing human risk. With Huntress, their clients don’t just meet compliance, they create a “security-first” mindset.

We’ve seen more clients reporting phishing attempts to us proactively, rather than falling for them

Results | Faster response, stronger security, and safer clients

By integrating EDR, ITDR, and SAT under one trusted partner, Precision IT simplified their stack, saved time, and dramatically improved their ability to detect, respond, and educate.

Key benefits include:

• <1% false positives, so Precision IT isn’t bogged down with noise 

• Real-time access to and guided remediation from Huntress’ 24/7 human-led SOC

• Meaningful client impact right away

• Effortless scalability as Precision IT and their clients grow

Precision IT also values Huntress' focus on transparency, education, and collaboration. With regular feedback and updates that tackle real-world issues, this partnership keeps evolving to meet Precision IT’s changing needs.

“Huntress isn’t just a tool. They’re a trusted partner in helping us deliver enterprise-grade protection to our clients every single day,” explains Holden. 

By adopting advanced tech, 24/7 human-led SOC support, and scalable solutions, Precision IT has the confidence and control to protect what matters most.