Inside the Incident: What Happens When You Call a SOC

There's one question that comes up more than any other on sales calls, in Reddit threads, in every MSP and internal security team's head at 2am: what actually happens when an incident hits? Cybersecurity Advisor Ben Bernstein sits down with Adam Wasmus, who leads Huntress SOC support, to answer it for real.

You hit callback, and the phone rings again inside five minutes. Whoever's calling has already dug into your ticket, so they open with what they found instead of asking how they can help. 

Whether you're running security for an MSP or an internal team, the pain points look the same underneath. This episode is for anyone who's ever wondered what good support is supposed to feel like, and what to demand when it isn't.