Picking between identity security vendors is less about the logo on the box than the features inside the box. The following real-world factors are important to consider as you assess ITDR solutions:
1. Coverage across identity systems
The modern workforce has a foot in more than one directory. Most organizations have a patchwork of Active Directory, Google Workspace, and SaaS applications. Look for identity security solutions that cover more than one directory and can protect multiple identity systems.
2. Detection depth
Some identity security vendors only focus on surface-level, obvious threats such as repeated login failures. This is the price of admission for an ITDR tool. Next-generation solutions should extend detection to lateral movement, privilege escalation, MFA-bypass attempts, and more.
3. Integration and noise control
An ITDR solution that spams alerts is a serious source of analyst burnout. Look for solutions that have integrations with your SIEM and SOAR solutions and where most of the noise can be handled by your integration partners before it even bubbles up.
4. Response options
Detection without response is half a solution. The best identity protection solutions automate at least some response, whether that’s forcing a password reset, disabling a suspicious account, or triggering an MFA challenge. Few vendors, particularly “endpoint-focused” SIEMs, are truly ready to automate response without heavy customization.
5. SOC support
Even the best tool requires people on the other end. Some vendors will leave every alert for your own analysts to handle. Some will bring their technology and 24/7 SOC coverage. The difference is night and day. One model offloads work onto your team, and the other expands your team with actual human expertise.
6. Ease of onboarding
Speed to value is the name of the game. It’s unreasonable to expect a solution that takes months to configure to be viable for lean teams. Look for platforms that have transparent documentation, fast onboarding, and solid vendor support so you can ship fast.
7. Total cost and complexity
Many vendors package ITDR as part of a larger, integrated identity solution. That may be a great option if you are a Fortune 50 enterprise with an unlimited budget. However, for SMBs and mid-market enterprises, assess the solution based on its own merits and whether it’s cost-effective and relatively easy to deploy and maintain without requiring five full-time engineers just to stand up.