Human Risk Management (HRM) is a comprehensive approach to identifying, assessing, and reducing cybersecurity risks associated with human behavior within an organization. It emphasizes that people are both a company’s first line of defense and a potential vulnerability when it comes to cyber threats. Unlike traditional security methods, which focus solely on technical solutions, HRM recognizes that human behavior is a critical factor in organizational security and takes measures to influence and improve it.
HRM combines education, behavioral insights, and tailored interventions to create a culture where secure behavior becomes second nature. By addressing the root causes of security risks tied to human actions, organizations can better prevent incidents like phishing attacks, social engineering, and insider threats.
At its core, HRM is built on the understanding that humans are central to any organization’s cybersecurity structure. While firewalls and antivirus software are great, they can’t stop an employee from clicking a malicious email link or using a weak password. And, the risks extend far beyond these common vulnerabilities. One of the most concerning threats we’re observing is the "click-fix attack," where individuals are deceived into executing malicious code—effectively bypassing many traditional security tools.
HRM goes beyond merely pointing out vulnerabilities to actively reducing them through targeted programs, tools, and policies.
Key components of HRM include:
Human risk assessment to identify potential vulnerabilities linked to employee behavior.
Personalized security awareness training catered to the unique risks and needs of different job roles.
Behavioral monitoring and analytics to measure risk levels and guide decision-making.
Adaptive policies and interventions to address areas needing immediate support.
Threat actors are evolving and becoming more and more advanced and a significant percentage of security breaches come down to human error. Research highlights that human behavior is the cause of 95% of data breaches. Here’s why a focus on HRM is critical:
Humans are the target of modern cyberattacks: With rising phishing scams and sophisticated social engineering, attackers exploit human vulnerability rather than technical weaknesses.
Enhanced cybersecurity resilience: A well-implemented HRM strategy builds a security-conscious culture that encourages proactive rather than reactive defense measures.
Cost efficiency: Mitigating human risk upfront means avoiding costly breaches, which can average millions of dollars per incident.
Compliance requirements: Many regulatory frameworks now emphasize awareness training and human-centered efforts to meet data protection standards.
Traditional security awareness programs are no longer enough. Checking compliance boxes doesn’t prevent security breaches. HRM sets itself apart by offering a dynamic, ongoing strategy that targets real-world risks. Here's how:
Focus on behavior, not just knowledge: It’s not enough to tell employees not to click on phishing links. HRM uses behavioral science to motivate change and embed secure habits, making good decisions second nature.
Use of behavioral metrics: Instead of relying on general data like training completion rates, HRM measures specific behaviors that contribute to cyber risks and tracks ongoing improvements.
Tailored to role and risk: HRM acknowledges that not all employees have the same exposure to risk. For example, HR teams handling sensitive personnel information require different training than IT teams managing access controls.
Holistic support: From phishing simulation to small nudges like reminders to lock screens, HRM provides consistent, multi-channel reinforcement tailored to each employee’s behavior and needs.
Organizations implementing HRM often adopt tactics such as:
Simulated phishing campaigns to test and educate employees on recognizing threats.
Providing detailed feedback and coaching based on each employee’s performance during simulations.
Advanced dashboards that monitor progress and identify high-risk employees or teams who need additional intervention.
Gamified learning tools to make cybersecurity training engaging and memorable.
For example, Frank, who works in the marketing department, might receive a highly targeted phishing simulation that looks like it’s from his boss, John. The email asks him to review a time-sensitive campaign file and includes a link that appears to go to a shared drive.
If Frank clicks the link or tries to log in, the simulation triggers a quick training moment. Onscreen guidance pops up, walking Frank through what just happened, pointing out the subtle red flags he missed, and explaining how to spot similar phishing attempts in the future.
It’s a hands-on way to build awareness right when it matters most.
Wondering how to start? Follow these steps to create a comprehensive Human Risk Management strategy:
Identify where "human vulnerabilities" lie within your organization. This could involve detecting weak password habits, low awareness of phishing tactics, or risky behaviors like sharing sensitive files over unsecured networks.
Not all employees face the same risks. Segment based on job roles, access levels, and exposure to sensitive data to ensure interventions are appropriately targeted.
Shift from generic security awareness sessions to targeted actions. Examples:
Nudge reminders for risky habits (e.g., email pop-ups reminding employees to verify suspicious links).
Role-specific phishing tests with feedback.
Interactive challenges, like identifying real vs. fake emails.
Organization-wide change happens when employees see cybersecurity as part of their everyday routine. Encourage leadership to model secure behaviors and reward teams with high compliance scores.
Track human risk over time using risk scoring systems or related analytics. Deploy updates when new threats or vulnerabilities emerge to keep pace with evolving risks.
Cybersecurity is no longer just a technical game. It’s a people-powered effort, and Human Risk Management ensures that an organization’s first line of defense is as strong as its firewalls. By investing in people, proactively addressing behaviors, and creating a culture of awareness, HRM turns potential vulnerabilities into strengths.
