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Will Patients’ Data Ever Be Safe if We Let GPTs Into Healthcare?

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In November 2023, OpenAI launched the long-awaited custom versions of its hugely popular ChatGPT platform. Custom GPTs can be tailored to serve specific purposes by combining specialist instructions, extra knowledge, and expertise. 

One of the most exciting applications of Custom GPTs is in the healthcare sector. There’s no doubt that artificial intelligence (AI) can bring significant benefits to patients and healthcare providers, like the potential for faster and more accurate diagnoses. However, there are also serious concerns about the safety and integrity of sensitive patient data.

AI is an invaluable tool to automate certain tasks, such as scheduling appointments, managing patient data entry, and processing insurance claims — freeing up time that medical practitioners can devote to patient-facing activities. On the flip side, AI can’t replace human expertise and compassion when it comes to holistic patient care. But can this technology streamline an admin-heavy industry?

To understand the impact of ChatGPT in healthcare better, we’ve asked a panel of experts to answer some common questions on this important topic.

What are the capabilities of ChatGPT in healthcare?

“The integration of ChatGPT in medical communication is revolutionizing patient interactions in healthcare. This powerful AI tool allows patients to have natural conversations with an intelligent assistant 24/7. ChatGPT can even provide personalized care recommendations by analyzing medical histories and personal preferences. However, data privacy and accuracy remain pressing challenges and there are major ethical implications of having an AI make medical suggestions.”

Ved Raj, IT Consultant at ValueCoders 

How comfortable are patients with the use of AI in healthcare?

“The most recent survey data suggests that American patients are split as to whether they are comfortable with the use of artificial intelligence in their healthcare experience. 

Despite 100% of US patient's healthcare journey involving AI either directly or indirectly, only 38% say they trust it. Many patients acknowledge that they have insufficient information and there is more they need to learn about the technology.”

Sara Heath, Managing Editor at Xtelligent Healthcare Marketing

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